Customer Care Executive

Esatisfy Hrsolutiions Private Limited is hiring a Customer Care Executive in Kudlu Gate, Bengaluru. 10 candidates will be hired for this role. You can earn up to ₹25,000/month.

In the employer’s words

We Are Hiring For Flipkart Esclation Desk Process. 1 - 2 Years Experience Compulsory. | Type : Inbound, Outbound, Domestic | Languages : Hindi

What we are looking for

• 1 to 2 years of experience in a similar role
• Minimum qualification: Graduate
• Skills: Domestic, Hindi, Inbound, Outbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, Outbound, Domestic
• Languages: Hindi

Salary and benefits

The salary for this role is ₹21,000 – ₹25,000 per month.

Key responsibilities

Here is what a typical day looks like:

• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA

Job at a glance

• Job location: Kudlu Gate, Bengaluru, Karnataka
• Shift: 09:30 am - 6:30pm | Monday to Saturday
• Openings: 10
• Work mode: Office-based
• Interview: 11:00 am - 4:00pm | Monday to Saturday
• Job type: Full time

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