Customer Care Executive

Ethereal Assurance Pvt Ltd is looking for a Customer Care Executive to join its team in Mall Road, Kanpur. The pay goes up to ₹15,000/month. There are 30 open positions.

Employer’s description

Salary Up To 11K To 30K Including Incentive, Weekly Incentive Up To 5K. Handle Outbound Or Inbound Calls To Interact With International Customers. Address Queries, Provide Product Or Service Information, And Resolve Issues Promptly. Adapt To Different Cultural Nuances And Maintain Professionalism In Communication. Type : International, Inbound, Outbound | Languages : English

Roles and responsibilities

• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• You'll log every interaction and its outcome in the support system.
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets

Compensation

Salary: ₹11,000 – ₹15,000 per month, based on skills and experience.

Who can apply

• No prior experience needed — freshers can apply
• Education: 12th Pass
• Good knowledge of English, Inbound, International and Outbound
• Good English
• Freshers can apply
• Type: International, Inbound, Outbound
• Languages: English

Position details

• Work location: Mall Road, Kanpur, Uttar Pradesh
• Vacancies: 30
• Job type: Full time
• Work type: On-site
• Timings: 2:00 PM - 11:30 PM | Monday to Friday| Girl's timing are till 10pm
• Interview: 3:00 PM - 7:00 PM | Monday to Friday

Interested? Apply now on BetterJobs with your resume — Ethereal Assurance Pvt Ltd reviews applications regularly.