Customer Care Executive

Start your next role as a Customer Care Executive with SS Universal COmmunication Services in Harsh Nagar, Kanpur. The team is filling 10 vacancies. Salary is up to ₹18,000/month.

Employer’s description

Handle Customer Calls For Uk-Based Clients.Understand Customer Queries And Provide Appropriate Solutions.Maintain Professional Communication With Customers.Follow Company Processes And Quality Standards.Maintain Accurate Customer Information And Call Records.Achieve Assigned Performance And Quality Targets. Type : International | Languages : English

Eligibility

• No prior experience needed — freshers can apply
• 12th Pass or equivalent
• Good knowledge of English and International
• Good English
• Freshers can apply
• Type: International
• Languages: English

Salary and benefits

You will be paid ₹13,000 – ₹18,000 per month.

What the job involves

• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant.
• You will resolve queries and complaints with patience and accuracy.
• You will meet quality, call-handling and satisfaction targets.

Quick facts

• Job location: Harsh Nagar, Kanpur, Uttar Pradesh
• Timings: 10:00 AM - 6:00 PM | Monday to Saturday
• Employment type: Full time
• Openings: 10
• Interview: 2:00 PM - 6:00 PM | Monday to Saturday
• Work mode: Work from office

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