Customer Relationship Executive (Cr...

Excell Autovista Private Limited (Excell Autovista (P) Limited) wants to bring on a Customer Relationship Executive (Cr... for its Thane, Mumbai team. Salary is up to ₹25,000/month. The team is filling 30 vacancies.

Employer’s description

Job Title: Service Marketing Representative (Smr)Role & Responsibilities:- Calling Existing Customers For Vehicle Service Reminders And Follow-Ups- Generating And Confirming Service Appointments (Pms / Paid / Free Service)- Updating Customer Interaction Details Accurately In Crm- Ensuring Daily Calling Targets And Appointment Targets Are Achi. 1 - 2 Years Experience Compulsory. | Type : Outbound, Domestic | Languages : Marathi, Hindi, English

What the job involves

• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• You will handle inbound and outbound customer calls, chats or emails.

Skills and qualifications

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Skills: Domestic, English, Hindi, Marathi, Outbound
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Outbound, Domestic
• Languages: Marathi, Hindi, English
• A polite, patient attitude

What you get

The salary for this role is ₹14,000 – ₹25,000 per month.

Quick facts

• Location: Thane, Mumbai, Maharashtra
• Job type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 30
• Work mode: On-site
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

Apply today and take the next step in your career with Excell Autovista Private Limited (Excell Autovista (P) Limited).