Telecaller

Excellence is hiring a Telecaller in GTB Nagar, Mumbai. No experience? You can still apply. The pay goes up to ₹14,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.I. Type : Inbound | Languages : Marathi, English, Hindi

Pay and perks

Compensation: ₹8,000 – ₹14,000 per month.

Candidate profile

• Freshers are welcome to apply
• Education: 12th Pass
• Comfortable with English, Hindi, Inbound, Marathi
• Basic English
• Freshers can apply
• Type: Inbound
• Languages: Marathi, English, Hindi
• You are polite and customer-first

Roles and responsibilities

• You'll resolve queries and complaints with patience and accuracy.
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• You'll follow call scripts and update customers on ticket status.
• You'll identify upsell opportunities where relevant.
• Log every interaction and its outcome in the support system.

Position details

• Work location: GTB Nagar, Mumbai, Maharashtra
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: Office-based
• Openings: 1

If this job suits you, apply now — shortlisted candidates will be contacted by Excellence.