Customer Care Executive

A new Customer Care Executive role is open at Execution Force Private Limited, Dwarka Sector 3, Delhi. The pay goes up to ₹25,000/month.

Employer’s description

Handle Customer Queries Related To Driver Services, Resolve Issues Between Customers And Drivers, Provide Service Information, And Ensure Customer Satisfaction Through Clear Communication And Quick Problem-Solving. 1 - 2 Years Experience Compulsory. | Languages : Hindi, English

Compensation

The salary for this role is ₹21,000 – ₹25,000 per month.

What the job involves

As a Customer Care Executive, your work will include:

• Meet quality, call-handling and satisfaction targets
• You'll escalate complex cases to the right team within the SLA.
• Follow call scripts and update customers on ticket status
• You will resolve queries and complaints with patience and accuracy.
• Identify upsell opportunities where relevant

Candidate profile

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Skills: English, Hindi
• Male Only
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: Hindi, English
• A calm under pressure, patient attitude

Job details

• Work location: Dwarka Sector 3, Delhi, Delhi
• Work mode: Work from office
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 1
• Employment type: Full time

Ready to start? Upload your resume and apply to Execution Force Private Limited today.