Inbound Customer Service Advisor

Ezo Technologies Private Limited has an opening for an Inbound Customer Service Advisor based in Ghansoli, Mumbai. You can earn up to ₹19,000/month. There are 25 open positions.

In the employer’s words

We Are Looking For A Customer Service Executive (Inbound Process) Who Will Handle Incoming Calls, Assist Customers With Their Queries, And Provide Excellent Service Experience. 1 - 2 Years Experience Compulsory. | Type : Inbound, Domestic

Pay and perks

You will be paid ₹15,000 – ₹19,000 per month.

Requirements

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Comfortable with Domestic, Inbound
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, Domestic

Roles and responsibilities

• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status.

Job at a glance

• Location: Ghansoli, Mumbai, Maharashtra
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Work from office
• Vacancies: 25
• Job type: Full time

Apply today and take the next step in your career with Ezo Technologies Private Limited.