Team Leader

Faction Global Infotech Pvt Ltd. is looking for a Team Leader to join its team in Andheri East, Mumbai. The pay goes up to ₹25,000/month. 10 candidates will be hired for this role.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Type : Outbound, Inbound | Languages : English, Hindi

Eligibility

• 1 to 2 years of experience in a similar role
• Education: Tenth Pass
• Skills: English, Hindi, Inbound, Outbound
• Male Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Outbound, Inbound
• Languages: English, Hindi
• A calm under pressure, polite attitude

Salary

You will be paid ₹22,000 – ₹25,000 per month.

Your responsibilities

As a Team Leader, your work will include:

• Identify upsell opportunities where relevant
• You'll log every interaction and its outcome in the support system.
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails

Position details

• Location: Andheri East, Mumbai, Maharashtra
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Work mode: On-site
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 10

Apply today and take the next step in your career with Faction Global Infotech Pvt Ltd..