Process Analyst

Faina Universal Co. wants to bring on a Process Analyst for its Kurla West, Mumbai team. The pay goes up to ₹50,000/month. The team is filling 2 vacancies.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Type : Sales | Languages : Hindi, English

What we are looking for

• 2+ years of experience in a similar role
• Graduate or equivalent
• Good knowledge of English, Hindi and Sales
• Male Only
• Good English
• More Than 2 Years Experience Compulsory.
• Type: Sales
• Languages: Hindi, English

Day-to-day work

• Escalate complex cases to the right team within the SLA
• You will follow call scripts and update customers on ticket status.
• You will handle inbound and outbound customer calls, chats or emails.
• You will meet quality, call-handling and satisfaction targets.
• Log every interaction and its outcome in the support system

Pay and perks

Salary: ₹30,000 – ₹50,000 per month, based on skills and experience.

Job at a glance

• Job location: Kurla West, Mumbai, Maharashtra
• Vacancies: 2
• Work mode: Office-based
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

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