Chat Support Representative

Looking for a Chat Support Representative role in Andheri West, Mumbai? Filmcity Media Limited is hiring now. The team is filling 4 vacancies. The pay goes up to ₹10,000/month.

Employer’s description

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Languages : Hindi, English

Requirements

• No prior experience needed — freshers can apply
• Minimum qualification: Below 10th
• Comfortable with English, Hindi
• Basic English
• Freshers can apply
• Languages: Hindi, English
• Someone patient and customer-first

Compensation

Compensation: ₹10,000 per month.

What you will do

• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• You'll resolve queries and complaints with patience and accuracy.
• You will follow call scripts and update customers on ticket status.

Position details

• Location: Andheri West, Mumbai, Maharashtra
• Work mode: On-site
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 4
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time

Apply today and take the next step in your career with Filmcity Media Limited.