Team Leader

Fin Plan India has an opening for a Team Leader based in Thane West, Mumbai. The team is filling 10 vacancies. Salary is up to ₹50,000/month.

In the employer’s words

We Are Looking For An Experienced And Motivated Team Leader To Manage Daily Operational Activities And Lead A Team To Achieve Performance Goals. The Team Leader Will Be Responsible For Supervising Team Members, Ensuring Process Compliance, Improving Productivity, And Maintaining High Service Standards While Driving Operational Excellence. 1 - 2 Years Experience Compulsory. | Languages : English

Salary and benefits

You will be paid ₹40,000 – ₹50,000 per month.

Eligibility

• 1–2 years of relevant experience
• Minimum qualification: Graduate
• Good knowledge of English
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: English
• Someone calm under pressure and customer-first

What the job involves

As a Team Leader, your work will include:

• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy

Position details

• Location: Thane West, Mumbai, Maharashtra
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 10
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Work type: Work from office

Interested? Apply now on BetterJobs with your resume — Fin Plan India reviews applications regularly.