Customer Care Executive

First Choice Consultant Service is looking for a Customer Care Executive to join its team in Bijwasan, Delhi. The pay goes up to ₹20,000/month. The team is filling 4 vacancies.

Note from the employer

Communicate With Potential Clients Via Calls, Emails, And Whatsapp. Understand Customer Requirements And Provide Suitable Product/Service Solutions. Prepare And Share Quotations, Proposals, And Follow-Ups. Convert Inquiries Into Confirmed Orders And Achieve Sales Maintain And Update Lead Records In Crm Or Excel. Coordinate With Internal. 1 - 2 Years Experience Compulsory. | Type : Inbound, Outbound, Domestic | Languages : Hindi, English

Day-to-day work

Your main tasks will be to:

• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA

Eligibility

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Skills: Domestic, English, Hindi, Inbound, Outbound
• Female Only
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, Outbound, Domestic
• Languages: Hindi, English
• Someone customer-first and calm under pressure

What you get

You will be paid ₹15,000 – ₹20,000 per month.

Quick facts

• Work location: Bijwasan, Delhi, Delhi
• Job type: Full time
• Work mode: On-site
• Vacancies: 4
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

Apply today and take the next step in your career with First Choice Consultant Service.