Telecaller

First Mumbai store LLP wants to bring on a Telecaller for its Worli, Mumbai team. Salary is up to ₹15,000/month. 30 candidates will be hired for this role.

Employer’s description

1. Call Customers For Service Reminders And Due Service Follows Up 2. Schedule And Confirm Service Appointments 3. Handle Customers Queries Related To Service Maintenance And Repair Status 4. Collect Customers Feedback After Service 5. Ensure High Customer Satisfaction. 1 - 2 Years Experience Compulsory. | Type : Inbound, Outbound | Languages : Marathi, Hindi, English

Compensation

Compensation: ₹13,000 – ₹15,000 per month.

Key responsibilities

• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails

Candidate profile

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Comfortable with English, Hindi, Inbound, Marathi, Outbound
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, Outbound
• Languages: Marathi, Hindi, English
• A polite, patient attitude

Position details

• Location: Worli, Mumbai, Maharashtra
• Shift: 10:00 AM - 7:00 PM | Monday to Saturday
• Employment type: Full time
• Openings: 30
• Interview: 10:30 AM - 4:00 PM | Monday to Saturday
• Work mode: On-site

Apply today and take the next step in your career with First Mumbai store LLP.