Team Leader (Tl)

Flipkart Private Limited has an opening for a Team Leader (Tl) based in Vashi, Mumbai. 5 candidates will be hired for this role. The pay goes up to ₹25,000/month.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Languages : Marathi, Hindi, English

What the job involves

Your main tasks will be to:

• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant

What you get

You will be paid ₹20,000 – ₹25,000 per month.

What we are looking for

• 1–2 years of relevant experience
• Graduate or equivalent
• Good knowledge of English, Hindi and Marathi
• Male Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: Marathi, Hindi, English
• A calm under pressure, patient attitude

Quick facts

• Job location: Vashi, Mumbai, Maharashtra
• Timings: Shift rotational
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Work from office
• Employment type: Full time
• Vacancies: 5

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