Customer Service Executive (Email)

Start your next role as a Customer Service Executive (Email) with Flipside Systems & Consultancy Private Limited in Versova, Mumbai. Salary is up to ₹17,000/month. 2 candidates will be hired for this role.

In the employer’s words

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams.

Day-to-day work

• Follow call scripts and update customers on ticket status
• You'll identify upsell opportunities where relevant.
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA

Compensation

You will be paid ₹13,500 – ₹17,000 per month.

Candidate profile

• Ideal for freshers starting their career
• Minimum qualification: 12th Pass
• Skills: Typing speed, CRM tools, Verbal communication, Hindi and English
• Good English
• Freshers can apply

Job details

• Location: Versova, Mumbai, Maharashtra
• Job type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Work from office
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 2

Apply today and take the next step in your career with Flipside Systems & Consultancy Private Limited.