Customer Service Executive (Email)

Flipside Systems & Consultancy Private Limited has an opening for a Customer Service Executive (Email) based in Versova, Mumbai. The team is filling 2 vacancies. You can earn up to ₹15,000/month.

Note from the employer

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Languages : English

Candidate profile

• Open to freshers
• 12th Pass or equivalent
• Comfortable with English
• Good English
• Freshers can apply
• Languages: English

Compensation

The salary for this role is ₹13,000 – ₹15,000 per month.

What the job involves

As a Customer Service Executive (Email), your work will include:

• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• You'll handle inbound and outbound customer calls, chats or emails.
• Log every interaction and its outcome in the support system

Job details

• Job location: Versova, Mumbai, Maharashtra
• Employment type: Full time
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 2
• Work type: Work from office

Interested? Apply now on BetterJobs with your resume — Flipside Systems & Consultancy Private Limited reviews applications regularly.