Telecaller

A new Telecaller role is open at Flying Beat Holidays, Natipora, Srinagar. Salary is up to ₹12,000/month. No experience? You can still apply.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Eligibility

• Open to freshers
• 12th Pass or equivalent
• Skills: CRM tools, Hindi and English, Active listening, Complaint handling
• Basic English
• Freshers can apply
• Someone calm under pressure and polite

Salary and benefits

Salary: ₹10,000 – ₹12,000 per month, based on skills and experience.

Roles and responsibilities

Here is what a typical day looks like:

• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system.
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• You'll resolve queries and complaints with patience and accuracy.

Quick facts

• Work location: Natipora, Srinagar, Jammu and Kashmir
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 1
• Job type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Office-based

Interested? Apply now on BetterJobs with your resume — Flying Beat Holidays reviews applications regularly.