Customer Care Executive

Fortune Staffing Private Limited has an opening for a Customer Care Executive based in Sector 62 - Noida, Delhi. There are 10 open positions. The pay goes up to ₹26,000/month.

Employer’s description

Serves As The Vital Link Between A Company And Its Customers. They Handle Inbound And Outbound Communications Across Multiple Channelssuch As Phone, Email, Live Chat, And Social Mediato Resolve Queries, Troubleshoot Issues, And Ensure A Positive Brand Experience. 1 - 2 Years Experience Compulsory. | Type : Inbound, Outbound, Domestic

Skills and qualifications

• 1–2 years of relevant experience
• Graduate or equivalent
• Comfortable with Domestic, Inbound, Outbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, Outbound, Domestic
• Someone polite and customer-first

What you get

You will be paid ₹18,000 – ₹26,000 per month.

What you will do

As a Customer Care Executive, your work will include:

• You'll meet quality, call-handling and satisfaction targets.
• Handle inbound and outbound customer calls, chats or emails.
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA

Job at a glance

• Job location: Sector 62 - Noida, Delhi, Delhi
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 10
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Office-based
• Employment type: Full time

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