Telecaller

Looking for a Telecaller role in Vellimadukunnu, Kozhikode? Foster academy is hiring now. Freshers can apply. The pay goes up to ₹12,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Salary

The salary for this role is ₹10,000 – ₹12,000 per month.

Roles and responsibilities

Your main tasks will be to:

• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant.

Eligibility

• No prior experience needed — freshers can apply
• Education: 12th Pass
• Comfortable with CRM tools, Verbal communication, Complaint handling, Active listening
• Basic English
• Freshers can apply
• You are polite and calm under pressure

Position details

• Location: Vellimadukunnu, Kozhikode, Kerala
• Work type: Office-based
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 1

Ready to start? Upload your resume and apply to Foster academy today.