Telecaller

A new Telecaller role is open at FPA Edutech, Charni Road East, Mumbai. The pay goes up to ₹20,000/month.

In the employer’s words

Telecalling Role Involves Connecting With Potential Customers, Explaining Products Or Services, And Generating Leads Or Sales.The Candidate Will Handle Outbound/Inbound Calls, Address Queries, And Maintain Customer Records. Strong Communication Skills, Confidence, And Target-Driven Attitude Are Essential. 1 - 2 Years Experience Compulsory. | Type : Outbound, Inbound | Languages : Hindi, English

Who can apply

• 1 to 2 years of experience in a similar role
• Minimum qualification: 12th Pass
• Comfortable with English, Hindi, Inbound, Outbound
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Outbound, Inbound
• Languages: Hindi, English
• A customer-first, polite attitude

Roles and responsibilities

Your main tasks will be to:

• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails

Compensation

Compensation: ₹15,000 – ₹20,000 per month.

Job at a glance

• Job location: Charni Road East, Mumbai, Maharashtra
• Openings: 1
• Work type: Office-based
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 10:00 AM - 6:30 PM | Monday to Saturday

Apply today and take the next step in your career with FPA Edutech.