Telecounsellor

A new Telecounsellor role is open at Frankfinn Aviation Services Private Limited (Frankfinn Aviation Services Pvt. Ltd.), Vashi, Mumbai. The pay goes up to ₹21,000/month. Great for first-time job seekers. 30 candidates will be hired for this role.

Note from the employer

Make Outbound Calls To Prospective Students And Explain Frankfinn Courses.Counsel Students And Parents Regarding Career Opportunities In Aviation, Hospitality, And Customer Service Industries.Generate And Follow Up On Leads Through Tele-Calling.Maintain Call Records And Update Lead Details In The System.Convert Inquiries Into Walk-Ins. Type : Outbound, Domestic, Sales | Languages : Marathi, Hindi, English

Key responsibilities

Here is what a typical day looks like:

• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• You will escalate complex cases to the right team within the SLA.
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system.
• Meet quality, call-handling and satisfaction targets

Requirements

• Ideal for freshers starting their career
• 12th Pass or equivalent
• Good knowledge of Domestic, English, Hindi, Marathi, Outbound and Sales
• Good English
• Freshers can apply
• Type: Outbound, Domestic, Sales
• Languages: Marathi, Hindi, English
• Someone customer-first and polite

Pay and perks

Salary: ₹16,000 – ₹21,000 per month, based on skills and experience.

Job details

• Work location: Vashi, Mumbai, Maharashtra
• Openings: 30
• Work type: Office-based
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Frankfinn Aviation Services Private Limited (Frankfinn Aviation Services Pvt. Ltd.).