Customer Care Associate

Fusion Cx Limited has an opening for a Customer Care Associate based in BTM Layout, Bengaluru. 5 candidates will be hired for this role. The pay goes up to ₹20,000/month.

Note from the employer

Job Details:* Communication Channels: Voice, Chat & Email Support* Language Requirement: English (V4) & Hindi, Shift Timings:Day Shift Location - Fusion Cx Address: 5Th Floor, Subramanya Arcade Tower-A, Bannerghatta Rd, Old Gurappanapalya, Btm Layout, Bengaluru, Karnataka 560029, Please Carry You Cv And All Original Documents. 1 - 2 Years Experience Compulsory. | Languages : Hindi, English

What the job involves

In this role, you will:

• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• You'll follow call scripts and update customers on ticket status.

Compensation

The salary for this role is ₹18,000 – ₹20,000 per month.

Requirements

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Comfortable with English, Hindi
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: Hindi, English
• Someone calm under pressure and customer-first

Position details

• Job location: BTM Layout, Bengaluru, Karnataka
• Work mode: Office-based
• Job type: Full time
• Openings: 5
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

Apply today and take the next step in your career with Fusion Cx Limited.