Customer Care Associate

Fusion Cx Limited wants to bring on a Customer Care Associate for its City Center, Durgapur team. 30 candidates will be hired for this role. Great for first-time job seekers. The pay goes up to ₹12,300/month.

In the employer’s words

Customer Care Executive. Type : Inbound, Outbound, Domestic | Languages : Hindi, English

Salary

You will be paid ₹11,500 – ₹12,300 per month.

What you will do

As a Customer Care Associate, your work will include:

• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• You'll resolve queries and complaints with patience and accuracy.
• Meet quality, call-handling and satisfaction targets.

Eligibility

• No prior experience needed — freshers can apply
• Minimum qualification: 12th Pass
• Skills: Domestic, English, Hindi, Inbound, Outbound
• Good English
• Freshers can apply
• Type: Inbound, Outbound, Domestic
• Languages: Hindi, English
• A calm under pressure, patient attitude

Job at a glance

• Work location: City Center, Durgapur, West Bengal
• Work mode: Office-based
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 30
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time

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