Telecalling Team Leader

Start your next role as a Telecalling Team Leader with Futuristhr consultancy in Thane West, Mumbai. The team is filling 2 vacancies. Salary is up to ₹45,000/month.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Type : Inbound, Outbound | Languages : Hindi, English

Who can apply

• 1 to 2 years of experience in a similar role
• Education: Graduate
• Skills: English, Hindi, Inbound, Outbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, Outbound
• Languages: Hindi, English
• A patient, calm under pressure attitude

What you get

You will be paid ₹39,000 – ₹45,000 per month.

Roles and responsibilities

In this role, you will:

• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• You'll log every interaction and its outcome in the support system.
• Identify upsell opportunities where relevant

Quick facts

• Work location: Thane West, Mumbai, Maharashtra
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Work from office
• Job type: Full time
• Vacancies: 2
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

Apply today and take the next step in your career with Futuristhr consultancy.