Customer Care Associate

Galaxy Advertisers/ Yard is looking for a Customer Care Associate to join its team in Haridwar. Salary is up to ₹30,000/month. The team is filling 2 vacancies.

Note from the employer

We Are Looking For An Energetic Customer Care Executive To Join Our Team.Requirements:1) Basic Knowledge Of Ms. Office And Social Media.2) A Professional, Target-Oriented Attitude. 1 - 2 Years Experience Compulsory. | Languages : Hindi, English

Compensation

You will be paid ₹15,000 – ₹30,000 per month.

What the job involves

Your main tasks will be to:

• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status

Skills and qualifications

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Comfortable with English, Hindi
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: Hindi, English
• A patient, polite attitude

Job at a glance

• Job location: Haridwar, Uttarakhand
• Job type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 2
• Timings: 10:00 AM - 6:00 PM | Monday to Saturday
• Work type: Office-based

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