Senior Telecalling Officer

Genetics Cryobank Llp is looking for a Senior Telecalling Officer to join its team in Bhandup West, Mumbai. The pay goes up to ₹25,000/month. No experience? You can still apply. 2 candidates will be hired for this role.

Employer’s description

Cold Calling. Marketing | Type : Domestic | Languages : Marathi, Hindi, English

What you will do

As a Senior Telecalling Officer, your work will include:

• You will log every interaction and its outcome in the support system.
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy

What you get

The salary for this role is ₹15,000 – ₹25,000 per month.

Requirements

• Ideal for freshers starting their career
• 12th Pass or equivalent
• Good knowledge of Domestic, English, Hindi, Marathi and Marketing
• Good English
• Freshers can apply
• Marketing
• Type: Domestic
• Languages: Marathi, Hindi, English
• A polite, calm under pressure attitude

Job details

• Location: Bhandup West, Mumbai, Maharashtra
• Employment type: Full time
• Timings: 09:30 am - 6:30pm | Monday to Saturday
• Vacancies: 2
• Work type: Work from office
• Interview: 11:00 am - 4:00pm | Monday to Saturday

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