Customer Care Executive

A new Customer Care Executive role is open at Genisys Group Pvt Ltd, Whitefield, Bengaluru. 28 candidates will be hired for this role. You can earn up to ₹31,000/month.

Note from the employer

Handling Of Inbound Calls, Enquiring Details Of The Products Or Process Related To Information, Enquiries Transactions Related To The Products Availed By The Customer Clarification And Queries And Billing. 1 - 2 Years Experience Compulsory. | Type : Inbound, Domestic | Languages : Hindi, English

What you get

The salary for this role is ₹26,000 – ₹31,000 per month.

Candidate profile

• 1–2 years of relevant experience
• Education: Graduate
• Comfortable with Domestic, English, Hindi, Inbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, Domestic
• Languages: Hindi, English
• Someone polite and calm under pressure

Roles and responsibilities

Here is what a typical day looks like:

• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• You will follow call scripts and update customers on ticket status.
• You'll resolve queries and complaints with patience and accuracy.

Position details

• Location: Whitefield, Bengaluru, Karnataka
• Job type: Full time
• Work mode: Office-based
• Openings: 28
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Genisys Group Pvt Ltd today.