Customer Care Executive

Join Genpact as a Customer Care Executive in Sector 47 - Gurgaon, Delhi. The pay goes up to ₹30,000/month. There are 12 open positions.

Employer’s description

We Are Hiring Customer Support And Telesales Executives To Handle Customer Queries, Provide Product/Service Information, And Drive Sales Through Inbound And Outbound Calls. The Role Involves Resolving Customer Issues, Maintaining A Positive Customer Experience, And Achieving Assigned Sales Targets Through Effective Communication And Follow-Ups. Type : Sales | Languages : English

Salary

Salary: ₹24,000 – ₹30,000 per month, based on skills and experience.

Eligibility

• Freshers are welcome to apply
• Minimum qualification: 12th Pass
• Good knowledge of English and Sales
• Good English
• Freshers can apply
• Type: Sales
• Languages: English

Your responsibilities

Your main tasks will be to:

• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• You'll resolve queries and complaints with patience and accuracy.
• Follow call scripts and update customers on ticket status

Job at a glance

• Job location: Sector 47 - Gurgaon, Delhi, Delhi
• Job type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 12
• Work mode: Work from office
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Genpact.