Process Coordinator

Gepach International is looking for a Process Coordinator to join its team in Andheri East, Mumbai. There are 2 open positions. You can earn up to ₹40,000/month. Freshers can apply.

In the employer’s words

Follow Up With Different Departments For Pending Tasks And Processes.Track Ongoing Processes And Ensure Timely Completion.Coordinate With Internal Teams And Follow Up Regularly.Maintain Proper Records And Provide Status Updates.Identify Pending Activities And Ensure Closure Within Timelines.Prepare Daily/Weekly Status Reports. Languages : English

Key responsibilities

Your main tasks will be to:

• You will follow call scripts and update customers on ticket status.
• Escalate complex cases to the right team within the SLA
• You will meet quality, call-handling and satisfaction targets.
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system

Salary

You will be paid ₹30,000 – ₹40,000 per month.

What we are looking for

• Ideal for freshers starting their career
• Education: 12th Pass
• Comfortable with English
• Basic English
• Freshers can apply
• Languages: English
• A polite, patient attitude

Job details

• Work location: Andheri East, Mumbai, Maharashtra
• Work type: Office-based
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 2
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time

Interested? Apply now on BetterJobs with your resume — Gepach International reviews applications regularly.