Process Coordinator

Gepach International is looking for a Process Coordinator to join its team in Andheri East, Mumbai. The team is filling 5 vacancies. Salary is up to ₹35,000/month. No experience? You can still apply.

In the employer’s words

Execute Assigned Tasks End-To-End And Ensure Timely Completion Take Regular Follow-Ups With Internal Teams, Vendors, And External Partners Coordinate With All Departments For Smooth Workflow Identify Operational Issues And Resolve Them Proactively Track Pending Tasks, Commitments, And Timelines And Close Them Ensure Management Instructi. Languages : English

Candidate profile

• Freshers are welcome to apply
• 12th Pass or equivalent
• Comfortable with English
• Basic English
• Freshers can apply
• Languages: English
• You are patient and calm under pressure

Key responsibilities

• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• You'll identify upsell opportunities where relevant.
• You'll log every interaction and its outcome in the support system.
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA

Salary and benefits

Compensation: ₹25,000 – ₹35,000 per month.

Position details

• Work location: Andheri East, Mumbai, Maharashtra
• Work mode: Work from office
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 5

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