Senior Customer Services Executive

Ghasi Ram Sons Pvt Ltd has an opening for a Senior Customer Services Executive based in Bareilly More. You can earn up to ₹15,000/month.

Note from the employer

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. 1 - 2 Years Experience Compulsory. | Type : Sales

Requirements

• 1 to 2 years of experience in a similar role
• Below 10th or equivalent
• Good knowledge of Sales
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Sales

Compensation

Salary: ₹10,000 – ₹15,000 per month, based on skills and experience.

What you will do

• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA.
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy.

Quick facts

• Location: Bareilly More
• Timings: 9:30 AM - 7:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Office-based
• Openings: 1
• Employment type: Full time

If this job suits you, apply now — shortlisted candidates will be contacted by Ghasi Ram Sons Pvt Ltd.