Tech Support Executive

Gk Energy Limited is looking for a Tech Support Executive to join its team in remote. You can earn up to ₹36,000/month. The team is filling 10 vacancies.

Employer’s description

Manage Customer Complaints Remotely, Troubleshoot Solar Water Pump/Electrical Issues Via Calls, And Coordinate With Field Teams For Resolution.Requirements: Knowledge Of Solar Systems And Electrical Basics, Strong Problem-Solving Skills, And Proficiency In Ms Excel. Type : Outbound, Inbound | Languages : Hindi, English, Marathi

Eligibility

• Ideal for freshers starting their career
• Minimum qualification: Graduate
• Good knowledge of English, Hindi, Inbound, Marathi and Outbound
• Basic English
• Freshers can apply
• Type: Outbound, Inbound
• Languages: Hindi, English, Marathi
• You are patient and customer-first

What you will do

Your main tasks will be to:

• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets.
• Handle inbound and outbound customer calls, chats or emails
• You'll log every interaction and its outcome in the support system.

Pay and perks

Compensation: ₹19,000 – ₹36,000 per month.

Job details

• Location: remote
• Employment type: Full time
• Vacancies: 10
• Working hours: 9:00 AM - 6:00 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Work from home

If this job suits you, apply now — shortlisted candidates will be contacted by Gk Energy Limited.