Team Leader

Global Services wants to bring on a Team Leader for its Ghansoli, Mumbai team. The pay goes up to ₹30,000/month. The team is filling 4 vacancies.

In the employer’s words

Deputy Manager Team Leader (Lead Management System) Location: Ghansoli (Mahape Navi Mumbai) Experience: 4-8 Years (Sales Experience Preferred) Benefits: Incentives + Annual Bonus + Medical Benefits Salary - Upto 45K. 1 - 2 Years Experience Compulsory. | Languages : English

Eligibility

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Good knowledge of English
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: English

Roles and responsibilities

As a Team Leader, your work will include:

• You'll escalate complex cases to the right team within the SLA.
• Resolve queries and complaints with patience and accuracy.
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status
• You will identify upsell opportunities where relevant.

Salary and benefits

Salary: ₹15,000 – ₹30,000 per month, based on skills and experience.

Job at a glance

• Work location: Ghansoli, Mumbai, Maharashtra
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Office-based
• Openings: 4
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time

Interested? Apply now on BetterJobs with your resume — Global Services reviews applications regularly.