Telecaller

A new Telecaller role is open at GM IT Solution, Taleigao. Salary is up to ₹30,000/month. No experience? You can still apply.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

What you will do

• Log every interaction and its outcome in the support system
• You will identify upsell opportunities where relevant.
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status

Pay and perks

The salary for this role is ₹25,000 – ₹30,000 per month.

Requirements

• Freshers are welcome to apply
• Minimum qualification: Graduate
• Skills: Complaint handling, Active listening, CRM tools, Typing speed
• Female Only
• Good English
• Freshers can apply

Job details

• Job location: Taleigao
• Openings: 1
• Job type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: On-site

Interested? Apply now on BetterJobs with your resume — GM IT Solution reviews applications regularly.