Customer Care Executive

GMS Services wants to bring on a Customer Care Executive for its Sector 58 - Noida, Delhi team. There are 10 open positions. Freshers can apply. You can earn up to ₹31,000/month.

In the employer’s words

We Are Hiring Customer Care Executives For Our Noida Office. Candidates Should Have Good Communication Skills In English& Hindi And Prior Bpo/Customer Support Experience. Type : Outbound, Domestic, Inbound | Languages : English

Salary and benefits

You will be paid ₹25,000 – ₹31,000 per month.

Skills and qualifications

• Freshers are welcome to apply
• Education: Graduate
• Comfortable with Domestic, English, Inbound, Outbound
• Good English
• Freshers can apply
• Type: Outbound, Domestic, Inbound
• Languages: English

Roles and responsibilities

Your main tasks will be to:

• Handle inbound and outbound customer calls, chats or emails
• You will meet quality, call-handling and satisfaction targets.
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy.
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA

Job details

• Work location: Sector 58 - Noida, Delhi, Delhi
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 10
• Employment type: Full time
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: Work from office

Interested? Apply now on BetterJobs with your resume — GMS Services reviews applications regularly.