Customer Care Executive

Gms Services has an opening for a Customer Care Executive based in Sector 58 - Noida, Delhi. The pay goes up to ₹24,000/month. 10 candidates will be hired for this role.

Employer’s description

Customer Care Executive. 1 - 2 Years Experience Compulsory. | Type : Inbound | Languages : English

What you get

You will be paid ₹15,000 – ₹24,000 per month.

Your responsibilities

• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA.
• Follow call scripts and update customers on ticket status

Eligibility

• 1–2 years of relevant experience
• Minimum qualification: Graduate
• Comfortable with English, Inbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound
• Languages: English
• Someone customer-first and polite

Position details

• Job location: Sector 58 - Noida, Delhi, Delhi
• Employment type: Full time
• Vacancies: 10
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Office-based
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

Apply today and take the next step in your career with Gms Services.