Team Leader

Gora Infra Services Private Limited is looking for a Team Leader to join its team in Sakinaka, Mumbai. You can earn up to ₹27,000/month. 20 candidates will be hired for this role.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory.

Roles and responsibilities

As a Team Leader, your work will include:

• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy

Requirements

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Comfortable with Hindi and English, Typing speed, CRM tools, Active listening
• Male Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Someone customer-first and calm under pressure

Salary

You will be paid ₹21,000 – ₹27,000 per month.

Job at a glance

• Location: Sakinaka, Mumbai, Maharashtra
• Work type: Work from office
• Vacancies: 20
• Job type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Apply today and take the next step in your career with Gora Infra Services Private Limited.