Field Collection Executive

Gouri Enterprises is looking for a Field Collection Executive to join its team in All Mumbai, Mumbai. The pay goes up to ₹25,000/month. 20 candidates will be hired for this role.

Employer’s description

Contact Individuals Or Businesses To Recover Overdue Payments And Resolve Disputes. Negotiate Repayment Terms That Align With Organizational Policies. Maintain Records Of Collections And Prepare Reports For Management. 1 - 2 Years Experience Compulsory.

Your responsibilities

Here is what a typical day looks like:

• You'll follow call scripts and update customers on ticket status.
• You will resolve queries and complaints with patience and accuracy.
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA.
• Meet quality, call-handling and satisfaction targets

What we are looking for

• 1 to 2 years of experience in a similar role
• Education: Tenth Pass
• Skills: Complaint handling, CRM tools, Verbal communication, Typing speed
• Basic English
• 1 - 2 Years Experience Compulsory.
• You are customer-first and calm under pressure

Salary and benefits

The salary for this role is ₹15,000 – ₹25,000 per month.

Quick facts

• Location: All Mumbai, Mumbai, Maharashtra
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Vacancies: 20
• Work type: Work from office

If this job suits you, apply now — shortlisted candidates will be contacted by Gouri Enterprises.