Customer Care Associate

Greensecure Energy Pvt Ltd wants to bring on a Customer Care Associate for its Manikonda, Hyderabad team. There are 2 open positions. The pay goes up to ₹20,000/month.

Employer’s description

Receive Inbound Calls For Dial A Battery, Understand Customer Problem, Provide Solutions, Quote Pricing To Customer Based On His Vehicle Model. Route The Call To Our Retail Stores Or Dealers Across The City. More Than 2 Years Experience Compulsory. | Type : Domestic | Languages : English, Hindi, Telugu

Skills and qualifications

• 2+ years of experience in a similar role
• Minimum qualification: Graduate
• Comfortable with Domestic, English, Hindi, Telugu
• Female Only
• Good English
• More Than 2 Years Experience Compulsory.
• Type: Domestic
• Languages: English, Hindi, Telugu
• A customer-first, calm under pressure attitude

Salary

Compensation: ₹15,000 – ₹20,000 per month.

Day-to-day work

In this role, you will:

• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status

Job details

• Job location: Manikonda, Hyderabad, Telangana
• Job type: Full time
• Vacancies: 2
• Work mode: Work from office
• Timings: 09:30 am - 6:30pm | Monday to Saturday
• Interview timings: 11:00 am - 4:00pm | Monday to Saturday

Apply today and take the next step in your career with Greensecure Energy Pvt Ltd.