Telecalling Executive

Groovegemstone Management Private Limited is looking for a Telecalling Executive to join its team in Ghansoli, Mumbai. There are 30 open positions. No experience? You can still apply. The pay goes up to ₹26,000/month.

Note from the employer

We Are Hiring Telecallers For Our Bpo Process. Candidates Will Be Responsible For Handling Customer Calls, Follow-Ups, And Resolving Customer Queries. Freshers And Experienced Candidates Are Welcome. Type : Outbound, Inbound | Languages : Malayalam, Gujarati, Tamil, Telugu, Marathi, Hindi, English

What you get

You will be paid ₹15,000 – ₹26,000 per month.

Who can apply

• Ideal for freshers starting their career
• Tenth Pass or equivalent
• Good knowledge of English, Gujarati, Hindi, Inbound, Malayalam, Marathi, Outbound and Tamil
• Basic English
• Freshers can apply
• Type: Outbound, Inbound
• Languages: Malayalam, Gujarati, Tamil, Telugu, Marathi, Hindi, English

Key responsibilities

In this role, you will:

• Resolve queries and complaints with patience and accuracy.
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system
• You'll meet quality, call-handling and satisfaction targets.
• Handle inbound and outbound customer calls, chats or emails

Quick facts

• Location: Ghansoli, Mumbai, Maharashtra
• Work mode: Work from office
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Vacancies: 30
• Interview timings: 10:00 AM - 5:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Groovegemstone Management Private Limited.