Operation Manager

Looking for an Operation Manager role in Ribandar? Group Shiv Samarth is hiring now. You can earn up to ₹50,000/month.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory.

Key responsibilities

As an Operation Manager, your work will include:

• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status
• You'll log every interaction and its outcome in the support system.
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy.
• Identify upsell opportunities where relevant

Salary and benefits

Salary: ₹40,000 – ₹50,000 per month, based on skills and experience.

Eligibility

• 2+ years of experience in a similar role
• Education: 12th Pass
• Comfortable with Complaint handling, Verbal communication, Hindi and English, Active listening
• Male Only
• Good English
• More Than 2 Years Experience Compulsory.

Position details

• Location: Ribandar
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Work from office
• Shift: Wednesday to Monday
• Job type: Full time
• Openings: 1

Apply today and take the next step in your career with Group Shiv Samarth.