Customer Support Representative (Cs...

Hallmark Commerce Pvt Ltd is looking for a Customer Support Representative (Cs... to join its team in Mahape, Mumbai. The team is filling 2 vacancies. You can earn up to ₹20,000/month.

In the employer’s words

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. 1 - 2 Years Experience Compulsory. | Type : Sales, Mutual Funds | Languages : Marathi, Hindi, English

Compensation

The salary for this role is ₹15,000 – ₹20,000 per month.

Candidate profile

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Skills: English, Hindi, Marathi, Mutual Funds, Sales
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Sales, Mutual Funds
• Languages: Marathi, Hindi, English
• A calm under pressure, polite attitude

Day-to-day work

In this role, you will:

• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status
• You'll resolve queries and complaints with patience and accuracy.

Position details

• Work location: Mahape, Mumbai, Maharashtra
• Openings: 2
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Office-based
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Hallmark Commerce Pvt Ltd reviews applications regularly.