Email Support Executive

Looking for an Email Support Executive role in Airoli, Mumbai? Hansa Customer Equity Private Limited is hiring now. The team is filling 20 vacancies. Salary is up to ₹20,000/month.

Employer’s description

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. 1 - 2 Years Experience Compulsory. | Type : Outbound, Inbound | Languages : English

Skills and qualifications

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Good knowledge of English, Inbound and Outbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Outbound, Inbound
• Languages: English
• You are polite and customer-first

Roles and responsibilities

• You will follow call scripts and update customers on ticket status.
• Escalate complex cases to the right team within the SLA
• You'll resolve queries and complaints with patience and accuracy.
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails

Salary

The salary for this role is ₹15,000 – ₹20,000 per month.

Job at a glance

• Location: Airoli, Mumbai, Maharashtra
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: On-site
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 20
• Employment type: Full time

Apply today and take the next step in your career with Hansa Customer Equity Private Limited.