Voice & Non-Voice Call Center Agent

Hansa Customer Equity Private Limited has an opening for a Voice & Non-Voice Call Center Agent based in Airoli, Mumbai. You can earn up to ₹25,500/month. 30 candidates will be hired for this role. No experience? You can still apply.

Employer’s description

Email Support For Ecommerce. Type : Inbound | Languages : English

Requirements

• Open to freshers
• 12th Pass or equivalent
• Comfortable with English, Inbound
• Good English
• Freshers can apply
• Type: Inbound
• Languages: English
• A calm under pressure, polite attitude

Salary

You will be paid ₹20,000 – ₹25,500 per month.

Your responsibilities

In this role, you will:

• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system.
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets

Quick facts

• Job location: Airoli, Mumbai, Maharashtra
• Work type: On-site
• Employment type: Full time
• Vacancies: 30
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Click Apply to send your profile to Hansa Customer Equity Private Limited. It takes less than a minute.