Customer Care Associate

Join Hathway broadband as a Customer Care Associate in Balagere, Bengaluru. Salary is up to ₹20,000/month. Freshers can apply.

Note from the employer

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders.

Candidate profile

• Freshers are welcome to apply
• Education: 12th Pass
• Comfortable with Complaint handling, Hindi and English, Typing speed, Active listening
• Basic English
• Freshers can apply
• You are patient and polite

Your responsibilities

• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• You will meet quality, call-handling and satisfaction targets.
• You will resolve queries and complaints with patience and accuracy.
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA

Salary and benefits

The salary for this role is ₹20,000 per month.

Quick facts

• Location: Balagere, Bengaluru, Karnataka
• Employment type: Full time
• Work type: Office-based
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 1
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

Apply today and take the next step in your career with Hathway broadband.