Senior Telecalling Officer

Hdb Financial Services Limited is looking for a Senior Telecalling Officer to join its team in Mahape, Mumbai. No experience? You can still apply. You can earn up to ₹17,000/month. The team is filling 30 vacancies.

Employer’s description

1) Awareness Call Start Of The Month2) Adhering To Quality Parameters3) Adhering To Coc / Tat / Wrap-Up 4) Identifying Pos Accounts , Prioritize The Customers 5) Collects Additional Charges Such As Penal Charges 6) Achieve Daily Recovery Resolution (Drr) As Per Milestones Set 7) Ask For Ptp , Generate Pick-Ups. Languages : Malayalam, Gujarati, Tamil, Telugu, Bengali, Kannada, Punjabi, Marathi, Hindi, English

Compensation

The salary for this role is ₹14,200 – ₹17,000 per month.

Eligibility

• No prior experience needed — freshers can apply
• Minimum qualification: Graduate
• Comfortable with Bengali, English, Gujarati, Hindi, Kannada, Malayalam, Marathi, Punjabi
• Basic English
• Freshers can apply
• Languages: Malayalam, Gujarati, Tamil, Telugu, Bengali, Kannada, Punjabi, Marathi, Hindi, English
• You are patient and customer-first

Day-to-day work

• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• You will follow call scripts and update customers on ticket status.
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails

Position details

• Work location: Mahape, Mumbai, Maharashtra
• Shift: 9AM - 6PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Office-based
• Employment type: Full time
• Vacancies: 30

Ready to start? Upload your resume and apply to Hdb Financial Services Limited today.