Senior Telecalling Officer

A new Senior Telecalling Officer role is open at Hdb Financial Services Limited, Mahape, Mumbai. There are 30 open positions. Salary is up to ₹16,000/month.

Employer’s description

1) Awareness Call Start Of The Month2) Adhering To Quality Parameters3) Adhering To Coc / Tat / Wrap-Up 4) Identifying Pos Accounts , Prioritize The Customers 5) Collects Additional Charges Such As Penal Charges 6) Achieve Daily Recovery Resolution (Drr) As Per Milestones Set 7) Ask For Ptp , Generate Pick-Ups. Languages : Gujarati, Tamil, Telugu, Bengali, Kannada, Punjabi, Marathi, Hindi, English

Compensation

You will be paid ₹14,200 – ₹16,000 per month.

Skills and qualifications

• Ideal for freshers starting their career
• Minimum qualification: Graduate
• Skills: Bengali, English, Gujarati, Hindi, Kannada, Marathi, Punjabi, Tamil
• Basic English
• Freshers can apply
• Languages: Gujarati, Tamil, Telugu, Bengali, Kannada, Punjabi, Marathi, Hindi, English
• Someone calm under pressure and customer-first

Your responsibilities

• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• You will handle inbound and outbound customer calls, chats or emails.
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant

Quick facts

• Location: Mahape, Mumbai, Maharashtra
• Openings: 30
• Work mode: Work from office
• Shift: 9AM - 6PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time

Apply today and take the next step in your career with Hdb Financial Services Limited.