Senior Telecalling Officer

Hdb Financial Services Limited is hiring a Senior Telecalling Officer in Mahape, Mumbai. There are 30 open positions. Salary is up to ₹16,000/month.

In the employer’s words

1) Awareness Call Start Of The Month2) Adhering To Quality Parameters3) Adhering To Coc / Tat / Wrap-Up 4) Identifying Pos Accounts , Prioritize The Customers 5) Collects Additional Charges Such As Penal Charges 6) Achieve Daily Recovery Resolution (Drr) As Per Milestones Set 7) Ask For Ptp , Generate Pick-Ups. Languages : Malayalam, Gujarati, Tamil, Telugu, Bengali, Kannada, Punjabi, Marathi, Hindi, English

Requirements

• No prior experience needed — freshers can apply
• Education: Graduate
• Good knowledge of Bengali, English, Gujarati, Hindi, Kannada, Malayalam, Marathi and Punjabi
• Basic English
• Freshers can apply
• Languages: Malayalam, Gujarati, Tamil, Telugu, Bengali, Kannada, Punjabi, Marathi, Hindi, English

What the job involves

In this role, you will:

• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA

Salary and benefits

You will be paid ₹14,200 – ₹16,000 per month.

Position details

• Location: Mahape, Mumbai, Maharashtra
• Openings: 30
• Work type: On-site
• Employment type: Full time
• Shift: 9AM - 6PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Apply today and take the next step in your career with Hdb Financial Services Limited.