Customer Care Associate

Headsup Hr Solutions Private Limited is looking for a Customer Care Associate to join its team in Commercial Street, Bengaluru. There are 28 open positions. The pay goes up to ₹28,000/month.

Employer’s description

Customer Support Representative Responsible For Assisting Customers Via Phone, Email, And Chat. Resolve Inquiries, Troubleshoot Issues, Process Orders And Returns, And Provide Product Information. Maintain Accurate Records, Ensure Customer Satisfaction, And Escalate Complex Cases When Needed. Strong Communication, Problem-Solving, And Multitasking. Type : Outbound, Domestic, Sales | Languages : Hindi, English

Salary and benefits

Salary: ₹16,500 – ₹28,000 per month, based on skills and experience.

What we are looking for

• Freshers are welcome to apply
• 12th Pass or equivalent
• Good knowledge of Domestic, English, Hindi, Outbound and Sales
• Basic English
• Freshers can apply
• Type: Outbound, Domestic, Sales
• Languages: Hindi, English
• A polite, patient attitude

Key responsibilities

• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy.
• You'll identify upsell opportunities where relevant.
• Follow call scripts and update customers on ticket status

Quick facts

• Location: Commercial Street, Bengaluru, Karnataka
• Job type: Full time
• Work type: Office-based
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 28
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Headsup Hr Solutions Private Limited today.