Customer Care Executive

Start your next role as a Customer Care Executive with Headsup Hr Solutions Private Limited in Kadubeesanahalli, Bengaluru. There are 30 open positions. Great for first-time job seekers. Salary is up to ₹28,000/month.

Note from the employer

Respond To Customer Queries In A Timely And Professional Mannerresolve Product Or Service Issues By Identifying The Problem And Offering Solutionsmaintain Accurate Records Of Customer Interactions And Transactionsescalate Complex Issues To The Appropriate Team When Necessaryfollow Up With Customers To Ensure Resolution And Satisfactionprovide. Type : Domestic, Outbound, Inbound | Languages : Hindi, English

Candidate profile

• Ideal for freshers starting their career
• Education: 12th Pass
• Good knowledge of Domestic, English, Hindi, Inbound and Outbound
• Basic English
• Freshers can apply
• Type: Domestic, Outbound, Inbound
• Languages: Hindi, English
• Someone patient and polite

Salary

Compensation: ₹18,000 – ₹28,000 per month.

Your responsibilities

In this role, you will:

• You will meet quality, call-handling and satisfaction targets.
• You'll escalate complex cases to the right team within the SLA.
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status

Job details

• Job location: Kadubeesanahalli, Bengaluru, Karnataka
• Job type: Full time
• Vacancies: 30
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Office-based

Click Apply to send your profile to Headsup Hr Solutions Private Limited. It takes less than a minute.